Politique d’expédition

🚚 SHIPPING POLICY

KRU Athletica (Pty) Ltd
Registration Number: 2025/931978/07
Email: info@kruathletica.co.za

Last updated: 28 January 2026

1. Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment confirmation.

Once your order has been processed and dispatched, you will receive a confirmation email with tracking information where applicable.

Please note that during peak periods, promotions, or product launches, processing times may be slightly extended.

2. Shipping Areas

KRU Athletica currently ships within South Africa.

International shipping may be introduced in the future.

3. Delivery Timeframes

Estimated delivery times are as follows:

  • Main metropolitan areas: 2–5 business days
  • Outlying or rural areas: 3–7 business days

Delivery timeframes are estimates and may vary depending on courier service and location.

4. Shipping Costs

Shipping fees are calculated at checkout and are based on:

  • Delivery location
  • Order size and weight

Any applicable shipping promotions or free shipping thresholds will be clearly communicated on the website.

5. Tracking Your Order

Where available, a tracking number will be provided once your order has been dispatched. Tracking information will be sent via email.

6. Incorrect or Incomplete Address Details

Please ensure that all delivery details are accurate at checkout.

KRU Athletica cannot be held responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete address information provided by the customer.

7. Failed Deliveries

If a delivery attempt is unsuccessful and the parcel is returned to us:

  • The customer may be responsible for additional delivery costs
  • Re-delivery will be arranged once the parcel is received back

8. Delays

While we strive to ensure timely delivery, KRU Athletica is not responsible for delays caused by:

  • Courier service disruptions
  • Weather conditions
  • Public holidays
  • Circumstances beyond our control

9. Damaged or Missing Parcels

If your order arrives damaged or incomplete, please notify us within 48 hours of delivery by emailing
📧 info@kruathletica.co.za

Include:

  • Your order number
  • Clear photographs of the issue

We will investigate the matter and assist accordingly.

10. Collection Policy (If Applicable)

If collection options are offered, details will be provided at checkout. Collection timeframes and instructions must be followed strictly.

11. Risk and Ownership

Ownership and risk of loss transfer to the customer upon successful delivery to the provided address.

12. Policy Updates

KRU Athletica reserves the right to amend this Shipping Policy at any time. Updates will be published on this page.

13. Contact Information

For any questions regarding shipping, please contact:

KRU Athletica (Pty) Ltd
📧 info@kruathletica.co.za